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Customer Service Manager - Global Supply Chain Management (m/f/d)

Logistics

PL Oborniki Śląskie, PL, PL-55-120

JOYNEXT – WE CONNECT FUTURE

Intelligent solutions for networked vehicles – that is JOYNEXT. We are working on future technologies that are becoming increasingly important for automobile manufacturers and their customers. Because on the way to autonomous driving, vehicle data communication with mobile devices such as smartphones, with other vehicles (V2V) or with infrastructure systems (V2X) is becoming increasingly important. JOYNEXT also deals with the new and further development of cloud based services. We always strive to strike a balance between innovation and sustainability. When developing our products, the focus is on the end user, his needs and usage.

With more than 1,300 employees worldwide, JOYNEXT takes connected cars technology to a new level. We are present at seven locations; our development and innovation centers are located in Dresden (Germany) and in Ningbo (China).

JOYNEXT is a direct supplier (Tier1) for the automotive industry and has been a development partner and system supplier of well-known automotive manufacturers for over 20 years. Our connected infotainment and smart connectivity gateway technologies can be found in well over ten million vehicles worldwide.

 

JOYNEXT Employees en

 

For our Wrocław location, we are looking for you to join our team on a full-time basis

Customer Service Manager – Global Supply Chain Management (m/f/d)

 

Your Responsibilities:

 

  • You will develop and implement a global customer service strategy to enhance efficiency and customer satisfaction.
  • Overseeing order management, issue resolution, and customer inquiries, you will ensure the achievement of key performance indicators (KPIs) across international markets.
  • Leading and mentoring regional customer service teams, you will provide training, set goals, and support talent acquisition in collaboration with local management.
  • As a key contact for high-value customers, you will analyze feedback, optimize service processes, and contribute to sales and marketing initiatives for customer retention.
  • Driving digital transformation, you will leverage CRM and ERP systems to streamline workflows and identify automation opportunities.
  • Additionally, you will ensure compliance with global regulations, manage risks, and establish service-level agreements (SLAs) with internal teams and external partners.

 

Your Qualifications:

 

  • You have a bachelor's degree in Business, Supply Chain Management, Customer Service, or a related field, with a master's preferred.
  • With at least five years of experience in customer service, supply chain, or operations, including three years in a leadership role, you bring strong management expertise.
  • You are proficient in CRM and ERP systems like SAP and Salesforce, skilled in data analytics, and experienced in process automation.
  • Your leadership, problem-solving, and cross-cultural communication abilities enable you to manage teams across multiple regions effectively.
  • Fluency in English is required, while additional languages such as Polish, German, or Chinese are a plus.

 

We Offer:

 

  • Stable employment based on an employment contract in a modern company in the Automotive industry
  • Company Social Benefits Fund
  • Free coffee and tea
  • Private medical care
  • MultiSport
  • Training and professional development opportunities
  • Company events and integrations
  • Company sports team

 

YOUR APPLICATION
 

Take your chance at JOYNEXT and apply with complete documents, your salary expectations and the possible starting date via our applicant portal.


YOUR PERSPECTIVE

 

Do you like to put your expertise to practical use? Then JOYNEXT is the right place for you. We offer you exciting challenges around our innovative technical products, performance-based remuneration as well as attractive social benefits and individual training opportunities.

With us, it's not just the technology that's right - we also offer you a friendly working atmosphere in an international environment - including the best career opportunities.

 
YOUR RECRUITMENT TEAM

 

0351 453 55 67 00

JOYNEXT GmbH

Gewerbepark Merbitz 5

D-01156 Dresden

jobs.joynext.com

 

 

Job-ID: 2914

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